Date of Issue:  April 16, 2019

Polar Mechanical is committed to keeping the personal information of its customers accurate, confidential, secure and private.  Our privacy policy is designed to inform employees and customers of Polar Mechanical of our acknowledgement of our obligation to meet the terms of the federal Personal Information Protection and Electronic Documents Act (PIPEDA).

Our privacy policy provides you with details regarding 1) how and why we may collect personal information, 2) what we do with that information, 3) steps we take to help ensure that information is secure, 4) how we endeavor to keep the information accurate, 5) how you can access that information, and 6) what to do if you have concerns about our compliance with the privacy of your information.



By accessing or using the Polar Mechanical website, you consent to the terms of this Privacy Statement.  If you do not consent to the collection, use and disclosure of your personal information in accordance with this privacy statement, do not access the website or provide us with your personal information.


How/Why Personal Information is Collected

When you interact with our website, emails and/or online advertising, we may automatically receive certain information.  This may include the type of internet browser or computer operating system you are using, your IP address and the domain name of the website you just left.  We may store some information on your computer in the form of a cookie or similar file, depending upon your browser settings.  Cookies are small pieces of data that are stored on your computer that allow us to recognize your computer when you return to the website.

When you interact with Polar Mechanical you may provide us with personal information such as contact information (name, address, telephone or cell number, email address).  You may also provide some business information such as your job position which we need to respond to your information or price quotation request.  You may call or email us your credit card information in order to make payment to us for goods or services provided to you.


How We Use Personal Information

As part of our business operations we collect and use personal information about our customers such as contact information in order to process your requests, provide you with information on our products and services, give you a price quotation and, to understand your needs so we can serve you better.  Credit card information is used to process payments for goods and/or services.  We also may need the information to meet regulatory or contractual requirements relating to the services and products supplied to you.  Finally, it helps identify you when you visit our website, it is used to gather demographic information about users of our website, and to improve our online offerings and website administration.


Sharing Personal Information

We do not sell, rent, share or disclose the personal information we hold to others without your consent, other than as necessary to fulfill your request, i.e., to ship an order.  However, we will disclose personal information if a law, regulation, search warrant, subpoena or court order legally authorizes us or requires us to do so.  Or, if necessary, to protect the safety or security of users of the website, to detect and prevent fraud or abusive behavior, or when otherwise required or permitted by law to protect our rights and those of our customers.  Or, the information would be shared in the event that we sell, transfer or otherwise dispose of the business to an affiliate, successor or other third-party entity.


How Long is Personal Information Held

Personal information is retained only for so long as needed for the purposes indicated above or, as long as legally required to do so.  We will destroy or erase personal information when we no longer need it.



We will make every attempt to keep the information accurate.  If your information changes, please contact us so we can update it to keep it current.



We use technological, physical and organizational safeguards to keep personal information held by us as safe as possible from any unauthorized use, access, disclosure, distribution, loss, theft or alteration.  Access to personal information is given only to authorized personnel who need it to perform their duties and, only the information which is needed for this purpose will be accessed.


Accessing Your Personal Information

You can access your personal information held by Polar Mechanical by making a written request to us.  Any customer may also request that their personal information be amended for accuracy and completeness.


Inquiries or Complaints

If you are not satisfied with our Privacy Statement or wish to submit comments concerning it to us we invite you to send your concerns or feedback to us at:    Polar Mechanical, 596 Squier Street, Thunder Bay, ON  P7B 4A8  ATTN:  PRIVACY OFFICER

We will reply as soon as possible, advising you of any action or steps taken or, that will be taken, to address your concerns.


Third Party Links

Our website contains links to third parties on external websites.  This Privacy Statement applies only to personal information that Polar Mechanical collects or uses on or through this website.  We are not responsible for, nor liable for, the content or activities of any linked websites or, for the privacy practices of third parties.  We strongly urge you to review a third party’s privacy policy before disclosing personal information to any third party.  Moreover, we welcome any feedback you may have about third party websites that are linked through our website.


Modifications to this Policy

Changes or updates may be made to this policy as the need arises due to changes in applicable legislation or for our company needs.  The issue date at the top of this policy will alert you if changes have been made since you last viewed it.  Any changes made will apply to personal information held both prior to, and after, the issue date of the amended Privacy Statement.